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Provides bilingual customer service support to clients seeking debt relief and financial assistance services.
Provides relationship-based customer support to auto repair shop clients, resolves inquiries and complaints, and educates customers on product features.
As a customer service enthusiast, you will recognize that our network of Auto Repair Shops is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building loyalty with our Auto Repair Shops and growing our existing Customer base, youâll deliver effective relationship-based customer service in support of the department. Youâll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth. Liaise between our Auto Shop customers and cross-functional internal teams to ensure innovative, individualized solutions, satisfying the ever-changing needs of our Customer base. Through it all, your ability to form a trusted bond, listen attentively, and respond to all Auto Shop inquiries will make you the critical touchpoint between Shopmonkey and our valued Customers. Please note this is a hybrid role, with in-office expectations 3 days per week on-site in our Morgan Hill, California office, and 2 days working remotely.
Shopmonkey is a growing and changing startup, so this role will include variety, change, challenges, and creativity in designing solutions, which goes beyond the typical support role.
You will have the opportunity to:
Support Metrics:
Communication:
Bonus Points:
This is a full-time, non-exempt position that will be compensated within a range of $20-$25/hour. This position is also eligible for standard company benefits.
In 2022, Shopmonkey was named #4 on Forbesâ annual ranking of Americaâs Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of Americaâs Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at hiring@shopmonkey.io.
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Provides customer support and success services to students and parents, handling inquiries, course scheduling, complaint resolution, and cross-functional collaboration with internal teams.
Job Title: Customer Success Specialist (Mandarin Required)
Location: Remote
Job type: Full-time Contractor
Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local childrenâs ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TALâs online and offline.
Key Responsibilities:
Customer Support
Student & Family Follow-Up
Complaint Resolution
Cross-Functional Collaboration
Work Hours:
How You can be Qualified:
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Virtual assistant manages warm leads, follows up with prospects, answers product questions, schedules appointments, and provides administrative support via HubSpot.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.
The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the companyâs manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.
As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Lead Management
Administrative Support
CRM Management
Future Growth Responsibilities
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Previous customer service, client relations, or appointment-setting experience required
Administrative or executive support experience required
CRM experience required
HubSpot experience preferred
Strong verbal and written English communication skills
Comfortable learning technical product information
Experience preparing quotes or estimates is a plus
Construction, home services, or building products experience preferred but not required
IDEAL CANDIDATE PROFILE
Strong customer service and communication skills
Comfortable speaking with customers over the phone
Organized and detail-oriented
Self-motivated and able to work independently
Adaptable to changing responsibilities
Comfortable balancing customer-facing and administrative work
Interested in growing into a long-term operational support role
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
HubSpot
Microsoft Office
Google Workspace
CRM Platforms
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Responds to Amazon customer emails and inquiries professionally, following established processes and templates to resolve customer issues.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the clientâs ongoing Amazon customer service operations.
The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.
This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.
The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Amazon Customer Email Support
Customer Service & Issue Resolution
Administrative Support
Training & Process Adherence
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Preferred Qualifications
Ideal Candidate: Weâre looking for someone who:
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
CategoryTools / Platforms
Ecommerce Platform
Amazon
Customer Support
Amazon Customer Email / Messaging
Communication
Productivity
Microsoft Office / Google Workspace
Documentation
Google Docs / Microsoft Word
File Management
Google Drive or similar cloud storage
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Provides customer support to students and parents, handles inquiries, resolves complaints, and coordinates academic services for an ed-tech platform.
Job Title: Customer Success Specialist (Mandarin Required)
Location: Remote
Job type: Full-time Contractor
Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year
Mandarin Speaking and writing is required for this position
Who We Are:
Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local childrenâs ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TALâs online and offline.
Key Responsibilities:
Customer Support
Student & Family Follow-Up
Complaint Resolution
Cross-Functional Collaboration
Work Hours:
How You can be Qualified:
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Virtual assistant contacts warm leads, answers product questions, schedules appointments, and manages customer follow-ups in HubSpot for a glass company.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.
The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the companyâs manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.
As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Lead Management
Administrative Support
CRM Management
Future Growth Responsibilities
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Previous customer service, client relations, or appointment-setting experience required
Administrative or executive support experience required
CRM experience required
HubSpot experience preferred
Strong verbal and written English communication skills
Comfortable learning technical product information
Experience preparing quotes or estimates is a plus
Construction, home services, or building products experience preferred but not required
IDEAL CANDIDATE PROFILE
Strong customer service and communication skills
Comfortable speaking with customers over the phone
Organized and detail-oriented
Self-motivated and able to work independently
Adaptable to changing responsibilities
Comfortable balancing customer-facing and administrative work
Interested in growing into a long-term operational support role
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
HubSpot
Microsoft Office
Google Workspace
CRM Platforms
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Handles inbound and outbound customer calls to lodge claims, gather information, and provide updates on claim status while maintaining compliance with company policies and regulations.
Welcome to TAL. As a leading life insurer, weâve been protecting Australians for over 150 years. Backed by Daiichi Life, weâre driven by big ambitions and empower to create better products and services.
Together with our Partners, weâre helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.
Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, weâre reimagining insurance.
So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.
The Claims Service Consultant is accountable for supporting customers through claims lodgement and information gathering in order to assess claims. They will also complete tele claims as well as assessing and initiating appropriate support options tailored to the customerâs needs where appropriate.
This role is integral to this is quality and service standards which ensure the functions are meeting TALâs Customer and Claims requirements.
In this role you will:
TAL is one of Australiaâs leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. Weâre proud to be:
YouâreâŻalwaysâŻaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.âŻAndâŻyou valueâŻworking together to find the best solutions for problems.
As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.
#LI-Hybrid
Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyoneâs responsibility.
If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.
Responds to Amazon customer emails and inquiries following established procedures while maintaining professional communication with customers.
APPLICATION INSTRUCTIONS: If youâve already completed the 20four7VA Recruiting Processâincluding the Final Interviewâor have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.
If youâve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.
đĄ Quick Tip: Upload your resume firstâthis will automatically populate most of the fields in the application form. Let the magic happen!
If youâre interested in this opportunity, click APPLY TO POSITION to proceed.
\*\*\******************************************************************
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the clientâs ongoing Amazon customer service operations.
The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.
This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.
The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Contractors will be required to provide services that align with the following client tasks:
Amazon Customer Email Support
Customer Service & Issue Resolution
Administrative Support
Training & Process Adherence
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
The Contractor must demonstrate proficiency in the following, depending on the Clientâs requirements:
Preferred Qualifications
Ideal Candidate: Weâre looking for someone who:
APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS
CategoryTools / Platforms
Ecommerce Platform
Amazon
Customer Support
Amazon Customer Email / Messaging
Communication
Productivity
Microsoft Office / Google Workspace
Documentation
Google Docs / Microsoft Word
File Management
Google Drive or similar cloud storage
Note: The Company will make reasonable efforts to align the Assigned VAâs schedule with the Clientâs preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Provides technical and product support to customers using Thinkific's learning commerce platform, resolving issues and ensuring positive user experiences.
Benefits Care Advocate handles customer inquiries via phone, email, and chat to resolve complex benefits questions for small business owners.
Headquarters: Phoenix, AZ - Remote
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About Gusto
At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff â payroll, health insurance, 401(k)s, and HR â so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.
Â
All full-time employees receive competitive base pay, benefits, and equity (RSUs) â because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
Â
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.
About The Role :
This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes, you won't know the correct answer, but you are the kind of person who is always up for the challenge. We can't promise it will be easy, but we can promise it will be time well spent.Â
Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.
You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection.
Â
About The Team :
The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day.Â
Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap.Â
Hereâs what youâll do day-to-day:
Â
Hereâs what we're looking for:
At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gustoâs compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.Â
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.Â
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.
To apply: https://weworkremotely.com/remote-jobs/gusto-inc-benefits-care-advocate-phoenix
Conducts patient outreach, pre-screening calls, and enrollment scheduling for clinical trials while maintaining accurate documentation.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Recruits clinical trial participants through outbound outreach, phone pre-screening, lead follow-up, and scheduling while maintaining accurate documentation.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Recruits patients for clinical trials through outbound outreach, phone screening, and scheduling while maintaining accurate documentation.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Manages patient recruitment for clinical trials through outbound outreach, phone pre-screening, lead follow-up, and scheduling to support enrollment goals.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. We handle all infrastructure, regulatory compliance, and administrative operations so physicians can focus on patient care. Our model gives patients access to the newest therapies while maintaining the trusted patient-physician relationship.
Our Mission:Improving lives by providing advanced therapeutic options
Our Vision:Creating the absolute best patient-physician experience in clinical research
Our Values:
Compassion:We prioritize the patient-physician relationship, ensuring every interaction is service-oriented and patient-centered
Urgency:Â We work hard and practice selflessness, acting swiftly and decisively to meet the needs of our patients, partners, and colleagues
Solution Orientation: We embrace challenges with a positive mindset, communicate directly, and identify and implement effective solutions with efficiency
Excellence: We insist on excellence, holding ourselves accountable and empowering each other to deliver best-in-class service while maintaining the highest ethical and scientific standards
Why This Role Exists
At Profound Research, patient recruitment is essential to expanding access to clinical trials and helping studies enroll the right participants with speed, care, and quality.
The Patient Recruitment Specialist will provide remote, centralized recruitment support for high-volume vaccine/flu clinical trials. This role will focus primarily on patient outreach, inbound lead follow-up, phone pre-screening, scheduling, and accurate documentation across recruitment systems. As one of the first points of contact for prospective participants, this person will help create a responsive, compassionate, and well-organized recruitment experience that supports both enrollment goals and patient trust.
This is a 1099 contract opportunity designed to support near-term study enrollment needs, with the potential to convert to a full-time position based on business needs, performance, and role availability. Whether youâre looking to build on prior clinical research experience or take the next step into the field, this is an opportunity to contribute to meaningful work with a growing organization that values strong communication, follow-through, and patient-centered service.
What Youâll Do
Conduct high-volume outbound outreach to prospective clinical trial participants who may be interested in vaccine/flu studies
Respond to inbound patient inquiries and recruitment leads in a timely, professional, and patient-centered manner
Serve as an early point of contact for prospective participants, creating a supportive experience grounded in empathy, clarity, and excellent customer service
Pre-screen potential participants by reviewing study-specific eligibility criteria and documenting responses accurately
Schedule qualified participants for screening visits and coordinate next steps with the appropriate site or study team
Support patient follow-up to help improve show rates, maintain engagement, and reduce barriers to participation
Maintain accurate, timely records across CTMS, scheduling tools, screening logs, and third-party recruitment platforms
Track outreach activity, patient responses, scheduling status, and other recruitment metrics as requested
Apply working knowledge of Good Clinical Practice (GDP), FDA regulations, study protocols, and internal policies across patient interactions and documentation
Communicate clearly with recruitment leadership, site teams, study coordinators, and support staff regarding patient status, recruitment progress, and potential issues
Contribute to a fast-moving, high-volume recruitment environment with urgency, professionalism, and attention to detail
Assist in obtaining medical records to confirm eligibility for potential research participants
What Youâll Bring
Essential Qualifications
Experience in patient recruitment, call center operations, clinical research support, healthcare customer service, sales, or another high-volume outreach environment
Strong professional phone presence and ability to build trust quickly with prospective participants
Comfort conducting both inbound and outbound patient communication
Ability to communicate with empathy, patience, and clarity while maintaining study-specific accuracy
Strong attention to detail and comfort documenting information across multiple systems
Comfort with medical terminology and protocol-driven eligibility questions
Technical aptitude, including experience using databases, scheduling tools, spreadsheets, CTMS platforms, or patient tracking systems
Results-oriented mindset with the ability to support enrollment goals while maintaining a high-quality patient experience
Ability to work independently in a remote environment while maintaining strong communication with the broader recruitment team
Preferred Qualifications
Prior clinical research experience, especially in patient recruitment or patient engagement
Experience supporting vaccine, infectious disease, or high-enrollment clinical trials
Familiarity with Good Clinical Practice and FDA-regulated research environments
Experience using CTMS platforms, patient recruitment platforms, or third-party lead management tools
Associateâs degree or higher
CNA, medical assistant, or other healthcare-related background
Engagement Details
This is a 1099 independent contractor opportunity supporting high-volume vaccine/flu trial recruitment. Contract duration and weekly workload may vary based on study needs, enrollment timelines, and business requirements. This opportunity may lead to consideration for a full-time position, but conversion is not guaranteed.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responds to incidents and provides operational support in IT and contact center environments.
Responds to customer support emails, manages order and shipment inquiries, identifies support bottlenecks, and reports operational issues for a sports card marketplace.
Headquarters: Philippines
About Veriswap
Veriswap is a barter marketplace for sports cards. Weâre a team of high-performers on a mission to allow collectors to trade sports cards anytime, anywhere. We care deeply about customer satisfaction, so we need your help ensuring smooth functioning across various aspects of our marketplace. If youâre passionate about helping collectors, and want to see your work make a direct impact in tens of thousands of collectorsâ livesâweâd love to have you join our mission!
Who Weâre Looking For
You will be part of a global team of support specialists, reporting into the Customer Support Team Lead. This is a great opportunity if you care genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful. There is great growth potential within the role, with opportunities to progress into a Level 2 support function, as well as a number of specialist roles within the company.
Day to Day Responsibilities:
At Veriswap, Youâll Enjoy:
To apply: https://weworkremotely.com/remote-jobs/veriswap-customer-support-representative
Manages customer inquiries and resolves issues to ensure positive experiences for Ramp's finance platform users.
Handles customer inquiries and support requests for Boulevard's client experience platform serving appointment-based businesses.
Customer service representative handles member and provider inquiries, manages caseloads, and processes back-office tasks for a health insurance company.
Hi, weâre Oscar. Weâre hiring a Customer Service Representative to join our Member and Provider Services team.
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesâone that behaves like a doctor in the family.
About the role:
This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures.
You will report into the Concierge Operations Manager.
Work Location:
This is a remote position, open to candidates who reside in Florida. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote
Pay Transparency:
The set pay rate for this role is $19.00 - $21.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 15 days per year.
Responsibilities:
Requirements:
Bonus points:
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraudhere.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Weâre on a mission to change health care â an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicantâs disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
California Residents: For information about our collection, use, and disclosure of applicantsâ personal information as well as applicantsâ rights over their personal information, please see our Privacy Policy.
