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Marketing Community Content & Growth Specialist (Reddit)

Manages community engagement and growth strategy on Reddit, creating content and driving user interaction for Think Academy US.

Junior Remote Posted about 6 hours ago Jobicy AI
What this role involves
Job type: Part-Time (30 hours per week) Location: Remote Duration: 6 months, with the possibility of extension Compensation: $20-$28/hr, based on experience Who we are: Think Academy US (www.TheThinkAcademy.com), a...
Read the full description
Finance Billing Specialist at Togetherwork

Manages accounts receivable, collections follow-up, and subscription billing administration while communicating with clients about payment issues and processing invoices.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

Billing Contractor- Part-Time

Location: Remote (EST or CST)

Schedule: Part-time (20-25 hrs/week)

**Please note: this is a contractor role through December 2026.**

The Billing Contractor supports recurring billing operations across the organization, with a primary focus on accounts receivable, collections follow-up, subscription billing administration, and related invoicing tasks. This role works closely with the Billing & Special Projects Manager and partners with Account Managers and Support to keep client billing accurate, timely, and organized. The ideal candidate is highly organized, comfortable communicating directly with clients about payment matters, and able to learn and work across multiple software systems.

What You’ll Do:

  • Monitor customer accounts and follow up on outstanding, overdue, failed, or reversed payments.
  • Communicate professionally with clients regarding balances owed, payment issues, and existing payment plans.
  • Maintain consistent payment-plan follow-up and document outreach, actions taken, and next steps.
  • Administer recurring and subscription billing for assigned client segments, including basic invoice and customer updates.
  • Support ad hoc invoicing and billing requests as they arise.
  • Review billing information for accuracy, identify discrepancies, and escalate issues when appropriate.
  • Partner with the Support team on billing-related escalations and coordinate with internal stakeholders to resolve client issues.
  • Provide clear day-to-day status updates on completed work, open items, and follow-up needs.
  • Handle customer billing information and financial workflows with discretion and care.

What You’ll Bring:

  • Experience in billing, collections, or accounts receivable; direct AR experience is strongly preferred.
  • Strong organization and attention to detail, with the ability to track multiple accounts and follow-ups without losing momentum.
  • Clear, professional written and verbal communication skills, including comfort communicating directly with clients about payment issues.
  • Technology-forward and comfortable learning multiple software applications and switching between systems throughout the day.
  • Ability to work independently in a remote environment while maintaining consistent communication with the manager and team.
  • Sound judgment and trustworthiness when working with billing systems and potentially sensitive customer information.

Preferred Experience

  • Hands-on experience with Stripe or another online payment/billing platform.
  • Experience with Sage Intacct or a comparable accounting/ERP system.
  • Familiarity with monday.com, Outlook, ShulCloud, or similar business applications is helpful but not required.
  • Experience supporting subscription or recurring-revenue billing environments.

The Company offers a comprehensive employee benefits program, including:

Medical, dental, and vision insurance options

100% Employer paid short/long term disability

100% employer-paid Basic Life and AD&D insurance

401(k) retirement plan with a 100% company match up to 4%

Flexible paid personal/vacation time built on mutual trust and accountability

10 sick days annually

10 company paid holidays

12 weeks paid parental leave

Salary Range Disclosure

The base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.

Salary Range

$25/hr

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.

Interview Process & Expectations

Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.

To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual’s judgment, problem-solving approach, and communication.

CCPA Disclosure Notice: Click Here

Read the full description
Marketing Remote Marketing Intern (Mandarin Required) at Think Academy U.S

Create and distribute social media content across Instagram, Facebook, and other platforms while tracking performance metrics and identifying growth opportunities.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

Location: Remote

Job type: Part-Time, 20-30 hours per week

Intended Start Date: As Soon As Possible

Pay Range: $20-25/hr

Who We Are:

Think Academy US (www.TheThinkAcademy.com) is a distinguished education technology company, a proud subsidiary of TAL Education Group (NYSE: TAL). We are devoted to offering top-tier K-12 extra-curricular learning services, combining affection and innovation to revolutionize the educational journey for every child.

Your Role:

We’re looking for a creative, proactive social-media intern to support content creation and growth strategy across our channels. You’ll start with Instagram and Facebook, with room to expand into TikTok, Reddit, and beyond as you grow.The primary goal of this role is to grow our follower base; the secondary goal is to build a smooth journey from social media engagement to qualified leads. As a marketing intern, your responsibilities include:

Content Creation & Distribution (50%)

  • Create posts, carousel, and Reels for Instagram and Facebook
  • Use Canva, AI tools, and other platforms to produce high-quality visual/video content
  • Tailor content to each platform’s format and audience
  • Support the paid media team with creative assets and A/B testing

Performance & Strategy (20%)

  • Track key metrics (reach, engagement, follower growth, conversions)
  • Identify top-performing content patterns and formats
  • Summarize results and recommend improvements
  • Help with content planning, scheduling, and publishing

Community & User Engagement (20%)

  • Reply to direct messages, following brand voice guidelines and team oversight
  • Distribute content and engage with users in Facebook groups, subreddits, and other relevant communities

Trend Research (10%)

  • Monitor emerging trends, formats, and audience behavior across platforms
  • Share insights and creative ideas with the marketing team

Required Qualifications:

  • Genuine interest in social media, with solid knowledge of Instagram, Facebook, TikTok, and Reddit
  • 6+ months’ experience in social media content or a related field
  • Passion for K–12 education
  • Basic graphic design knowledge (e.g., layout, typography, visual branding)
  • Familiarity with Canva and AI content tools  (e.g., ChatGPT, Canva AI features)
  • Basic understanding of social performance metrics and analytics
  • Strong writing, organization, and collaboration skills
  • Self-starter who can juggle multiple projects
  • Bilingual in Mandarin is required

Nice to Have:

  • Short-form video shooting or editing experience (Reels/TikTok)
  • Paid social or A/B testing experience
  • Familiarity with scheduling/analytics tools (e.g., Meta Business Suite, Metricool)
  • Knowledge of the U.S. K–12 or parent audience market

Benefits:

  • $20-25/hr
  • Gain hands-on experience in a dynamic marketing environment.
  • Potential for future employment opportunities based on performance.
  • Join us on this exciting journey of building something extraordinary from the ground up!
  • CPT/OPT accepted

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Read the full description
Engineer Software Engineer 1 (Full-Stack) at Prometheum

Full-stack software engineer builds and ships features across TypeScript/Node backend and React frontend, using AI coding tools while maintaining code quality in a regulated fintech environment.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

About Us:-

Prometheum is building the market infrastructure that brings securities onto the blockchain. Our SEC-registered broker-dealer network carries a digital asset through its entire life, from issuance and distribution to qualified custody, correspondent clearing, and secondary market trading, all within U.S. securities law.

That work has put us first more than once. We became the first SEC-registered special purpose broker-dealer, and the first to trade ETH inside a traditional brokerage account. Those milestones rest on systems our engineers build every day, and we are searching for engineers like you to help us grow our team.

Role:-

Software Engineer 1 (Full-Stack) - Full Time W2

Salary Range:-

$90,000 to $120,000 + stock options

Overview:-

This is an early-career role for an engineer who wants to grow quickly on a production system where quality matters and the regulatory stakes are real.

As a Software Engineer 1, your job is to build and ship. You will work across our TypeScript/Node back end and React front end, starting with small, clearly defined pieces of work and taking on more as your understanding of the system grows. You will have a dedicated onboarding buddy, a team lead who meets with you weekly, and teammates who pair with you rather than leaving you to figure it out alone.

Our engineering team is fully remote.

Responsibilities:-

  • Ship work across the stack, from bug fixes and small features to test coverage and tech debt, with support from senior engineers
  • Use AI coding tools as a default part of your workflow, and review what they produce with the same rigor you would apply to your own code
  • Trace real requests end-to-end (front end, API, services, database) and build a working mental model of how custody, clearing, and trading fit together
  • Participate in code review, first as a learner asking questions, then as a reviewer who catches edge cases and test gaps
  • Take part in all scrum ceremonies: refinement, sprint kick-off, standup, demos, and retro
  • Work directly with Product, QA, and UX to clarify requirements, reproduce bugs, and ask design questions
  • Investigate and resolve QA/UAT issues, pairing when you need to

Qualifications:-

  • Up to 2 years of professional software engineering experience
  • Working knowledge of JavaScript or TypeScript, and comfort with at least one of Node.js (back end) or React (front end)
  • Hands-on experience with AI coding assistants, plus the judgment to know when their output is wrong
  • Familiarity with relational databases and writing SQL
  • Comfort with git-based workflows: branch, PR, review, CI
  • Clear written communication, with a strong command of the English language
  • The instinct to ask for help at the right time
  • Authorized to work in the U.S. or Canada
  • Able to pass a comprehensive background check, which is required for this role

Nice to have:-

  • Exposure to microservices, Docker, or cloud platforms (AWS)
  • Automated testing experience
  • Any background in finance, brokerage, trading, or blockchain. Genuine curiosity counts more than credentials here.
  • Experience with Jira, Confluence, or similar

How we work:-

  • Fully remote engineering. We work together in real time, with overlapping hours for pairing, reviews, and ceremonies.
  • AI-forward. We actively champion AI and tooling that ships customer value faster without giving up quality. Engineers at every level are expected to use these tools well and to bring what they find back to the team.
  • Feedback is specific and regular. Quarterly reviews, weekly 1:1s, and a candid conversation when something is not landing, not a surprise at year end.
  • Product-led mindset. We measure work by its impact on customers, not volume shipped.

Benefits:-

  • Health, dental, vision, disability, and life insurance
  • Stock options
  • Competitive vacation time, paid sick days, and time off for observed federal holidays
  • Equipment provided

Prometheum is an equal opportunity employer. We believe a wide range of perspectives is integral to building a platform that meets the highest regulatory standards while delivering an exceptional user experience. We encourage applications from candidates of all backgrounds.

Read the full description
Marketing Remote Marketing Intern (Mandarin Required) at Think Academy U.S

Create and distribute social media content across Instagram, Facebook, and other platforms while tracking performance metrics and identifying growth opportunities for an edtech company.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

Location: Remote

Job type: Part-Time, 20-30 hours per week

Intended Start Date: As Soon As Possible

Pay Range: $20-25/hr

Who We Are:

Think Academy US (www.TheThinkAcademy.com) is a distinguished education technology company, a proud subsidiary of TAL Education Group (NYSE: TAL). We are devoted to offering top-tier K-12 extra-curricular learning services, combining affection and innovation to revolutionize the educational journey for every child.

Your Role:

We’re looking for a creative, proactive social-media intern to support content creation and growth strategy across our channels. You’ll start with Instagram and Facebook, with room to expand into TikTok, Reddit, and beyond as you grow.The primary goal of this role is to grow our follower base; the secondary goal is to build a smooth journey from social media engagement to qualified leads. As a marketing intern, your responsibilities include:

Content Creation & Distribution (50%)

  • Create posts, carousel, and Reels for Instagram and Facebook
  • Use Canva, AI tools, and other platforms to produce high-quality visual/video content
  • Tailor content to each platform’s format and audience
  • Support the paid media team with creative assets and A/B testing

Performance & Strategy (20%)

  • Track key metrics (reach, engagement, follower growth, conversions)
  • Identify top-performing content patterns and formats
  • Summarize results and recommend improvements
  • Help with content planning, scheduling, and publishing

Community & User Engagement (20%)

  • Reply to direct messages, following brand voice guidelines and team oversight
  • Distribute content and engage with users in Facebook groups, subreddits, and other relevant communities

Trend Research (10%)

  • Monitor emerging trends, formats, and audience behavior across platforms
  • Share insights and creative ideas with the marketing team

Required Qualifications:

  • Genuine interest in social media, with solid knowledge of Instagram, Facebook, TikTok, and Reddit
  • 6+ months’ experience in social media content or a related field
  • Passion for K–12 education
  • Basic graphic design knowledge (e.g., layout, typography, visual branding)
  • Familiarity with Canva and AI content tools  (e.g., ChatGPT, Canva AI features)
  • Basic understanding of social performance metrics and analytics
  • Strong writing, organization, and collaboration skills
  • Self-starter who can juggle multiple projects
  • Bilingual in Mandarin is required

Nice to Have:

  • Short-form video shooting or editing experience (Reels/TikTok)
  • Paid social or A/B testing experience
  • Familiarity with scheduling/analytics tools (e.g., Meta Business Suite, Metricool)
  • Knowledge of the U.S. K–12 or parent audience market

Benefits:

  • $20-25/hr
  • Gain hands-on experience in a dynamic marketing environment.
  • Potential for future employment opportunities based on performance.
  • Join us on this exciting journey of building something extraordinary from the ground up!
  • CPT/OPT accepted

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Read the full description
Support Customer Service Representative (Mandarin Required) at Think Academy U.S

Provides customer support and success services to students and parents, handling inquiries, course scheduling, complaint resolution, and cross-functional collaboration with internal teams.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline.

Key Responsibilities:

Customer Support

  • Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
  • Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

  • Monitor student progress and parent needs, ensuring a positive learning experience.
  • Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

  • Handle parent feedback and concerns professionally and empathetically.
  • Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

  • Document customer feedback and service interactions accurately.
  • Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

  • 40 hours per week
    • Mon-Fri: 10 AM - 7 PM
    • Sat-Sun: 8:30 AM - 5:30 PM
  • Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Fast learner with the ability to understand complex processes, policies, and product details.
  • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
  • Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Excellent verbal and written communication skills
  • Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Read the full description
Design CPT-11423 Graphic Designer VA at 20four7VA

Creates custom graphics, ad creatives, and social media content using Canva Pro and video editing for global clients.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing.

Log in using your 20four7VA-issued email address to access the portal.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: CPT-11423 Graphic Designer VA

Independent Contractor – CPT-11423 Graphic Designer VA/Marketing VA/Junior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are looking for a highly skilled and creative Graphic Designer VA who can support our team with visually compelling, brand-consistent content across multiple platforms. This role requires a high level of proficiency in Canva Pro and experience creating both static and animated digital assets. The ideal candidate is detail-oriented, organized, and comfortable working across various brand aesthetics.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Graphic Design & Branding

  • Create custom Canva Pro designs beyond standard templates
  • Apply layered effects, custom spacing, font pairings, and branded color systems
  • Use advanced Canva techniques often employed by top-tier influencers and content creators
  • Maintain consistency with brand guidelines across different aesthetics and campaigns

Ad Creatives

  • Design high-converting static ad graphics for:
    • Facebook
    • Instagram
    • Google Display Network

Social Media Content

  • Develop visually engaging content such as:
    • Instagram carousels
    • Branded story graphics
    • Flyers, menus, rack cards, and more

Short-Form Video Editing

  • Create and edit Reels using CapCut and/or Canva animation tools:
    • Basic clip sequencing
    • Audio syncing with trending or assigned audio
    • Adding text overlays and smooth transitions
    • Exporting final videos in the correct format for Instagram

Organization & File Management

  • Upload and organize assets properly in Google Drive
  • Ensure easy access and clean file structure for all creative deliverables

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Strong attention to detail (polished design, accurate spelling, clean formatting)
  • Solid understanding of modern design principles (white space, visual hierarchy, balance)
  • Open to feedback and able to quickly make revisions
  • Proactive, communicates clearly, and takes full ownership of assigned tasks
  • Experience working with real estate, hospitality, or lifestyle brands (nice to have)
  • Familiarity with ClickUp or similar task/project management tool (nice to have)
  • 🔹 Portfolio Requirement (Before Trial)
    • Social media content examples
    • Static ad designs
    • At least one short-form video or animated graphic (e.g., Instagram Reel)

Work Schedule

  • Contracted Hours per Week: 16 Hours
  • Scheduled Working Days: Monday through Thursday
  • Daily Working Time: 1-5 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Marketing VA
  • REQUESTED EXPERIENCE TIER LEVEL: Junior Level
  • Contracted Hours per Week: 16 hours/week
  • Daily Working Time: 1-5 PM EST
  • Scheduled Working Days: Monday-Thursday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Neutral
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Sales CPT-11405 B2B Appointment Setter & Lead Generation Virtual Assistant at 20four7VA

Calls B2B prospects to introduce a metal manufacturing company, qualify leads, and schedule meetings with prospective customers.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11405 B2B Appointment Setter & Lead Generation Virtual Assistant/Business Support VA/Entry-Advanced Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Toronto-based metal manufacturing company is seeking a part-time B2B Appointment Setter & Lead Generation Virtual Assistant to follow up with prospective customers, manage leads, and generate qualified meetings for the company.

The company manufactures metal components for businesses across automotive, heavy equipment, and other industrial markets. Email campaigns will generate and nurture prospects before the VA follows up by phone. The VA will briefly introduce the company, identify interest, and ultimately schedule qualified meetings with prospective customers.

The client is specifically seeking a reliable, long-term team member who can become an integral part of the business. The position will begin at 12.5 hours per week, with the intention of increasing toward 20–30 hours and eventually full-time based on performance.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

B2B Calling & Appointment Setting

  • Call warm leads generated through company email campaigns
  • Briefly introduce the company and its manufacturing capabilities
  • Engage B2B prospects across automotive, heavy equipment, and related industries
  • Identify interest and basic fit
  • Handle initial questions and objections professionally
  • Schedule qualified meetings with interested prospects
  • Maintain a confident, personable, and professional phone presence

Lead Management & Follow-Up

  • Maintain accurate prospect information and lead records
  • Track call outcomes, responses, and required next steps
  • Follow up consistently with interested and unresponsive prospects
  • Maintain organized lead lists within Excel
  • Ensure qualified opportunities are properly tracked and progressed

Email Campaign & Lead Generation Support

  • Assist with lead nurturing and email campaign activities
  • Work within Brevo and Instantly to support outbound campaigns
  • Use Apollo.io for contact research and prospect information
  • Assist with identifying and organizing relevant B2B contacts
  • Coordinate phone follow-up with existing email outreach activities

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous cold calling, warm calling, or appointment-setting experience required
  • B2B sales or lead generation experience strongly preferred
  • Experience converting prospect conversations into scheduled meetings preferred
  • Experience with higher-volume outbound calling preferred
  • Industrial, manufacturing, automotive, heavy equipment, construction, or similar B2B experience a plus
  • Experience with email outreach and lead nurturing preferred
  • Strong spoken and written English communication required
  • CRM, lead-management, and contact research experience preferred
  • Demonstrated reliability and interest in long-term employment required

IDEAL CANDIDATE PROFILE

  • Excellent, easily understood spoken English
  • Confident and personable B2B phone communicator
  • Comfortable speaking with business owners and decision-makers
  • Strong appointment-setting and objection-handling ability
  • Reliable and genuinely interested in a long-term position
  • Persistent without being overly aggressive
  • Organized with strong lead-management habits
  • Jovial, energetic, and professional on the phone
  • Comfortable working independently and meeting activity expectations

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • RingCentral
  • Brevo
  • Instantly
  • Apollo.io
  • Microsoft Excel
  • Email Outreach / Lead Management Platforms

Work Schedule

  • Contracted Hours per Week: 12.5 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: 12:30 PM – 3:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior, Senior, and Advanced Level
  • Contracted Hours per Week: 12.5 hours/week
  • Daily Working Time: 12:30 PM – 3:00 PM EST
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Native or Near-Native English Accent Required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Support CPT-11352 Business Support & Lead Management Virtual Assistant at 20four7VA

Virtual assistant manages warm leads, follows up with prospects, answers product questions, schedules appointments, and provides administrative support via HubSpot.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11352 Business Support & Lead Management Virtual Assistant/Business Support VA/Entry-Junior Level(Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.

The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the company’s manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.

As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Lead Management

  • Contact warm leads provided by the company’s manufacturing partners
  • Follow up with prospective customers regarding their inquiries
  • Answer basic product questions using provided resources and product information
  • Schedule appointments and consultations when appropriate
  • Maintain consistent follow-up with active prospects
  • Update all lead activity within HubSpot

Administrative Support

  • Prepare and send quotes and estimates
  • Assist with general administrative tasks and business documentation
  • Maintain organized customer records
  • Support daily operational workflows
  • Complete additional administrative projects as assigned

CRM Management

  • Maintain accurate customer records in HubSpot
  • Update lead statuses and communication notes
  • Track customer interactions and follow-up activities
  • Keep sales opportunities organized and current

Future Growth Responsibilities

  • Assist with commercial bid administration and online bid submissions
  • Support incoming website inquiries
  • Coordinate customer follow-up throughout the sales process
  • Assist with additional operational and business support functions as the company grows

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous customer service, client relations, or appointment-setting experience required

  • Administrative or executive support experience required

  • CRM experience required

  • HubSpot experience preferred

  • Strong verbal and written English communication skills

  • Comfortable learning technical product information

  • Experience preparing quotes or estimates is a plus

  • Construction, home services, or building products experience preferred but not required

  • IDEAL CANDIDATE PROFILE

  • Strong customer service and communication skills

  • Comfortable speaking with customers over the phone

  • Organized and detail-oriented

  • Self-motivated and able to work independently

  • Adaptable to changing responsibilities

  • Comfortable balancing customer-facing and administrative work

  • Interested in growing into a long-term operational support role

  • APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • HubSpot

  • Microsoft Office

  • Google Workspace

  • CRM Platforms

Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Native or Near-Native English accent required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Support CPT-11421 Amazon Customer Service Virtual Assistant at 20four7VA

Responds to Amazon customer emails and inquiries professionally, following established processes and templates to resolve customer issues.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11421 Amazon Customer Service Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the client’s ongoing Amazon customer service operations.

The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.

This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.

The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Amazon Customer Email Support

  • Monitor incoming Amazon emails and customer inquiries.
  • Respond to customer messages promptly and professionally.
  • Follow established response procedures, templates, and company guidelines.
  • Provide accurate information based on approved policies and resources.
  • Handle common customer questions and concerns.
  • Escalate issues that require management or additional assistance.
  • Maintain a professional and customer-focused tone in all communications.
  • Ensure customer inquiries are properly addressed and followed through to resolution.

Customer Service & Issue Resolution

  • Review customer concerns and determine the appropriate next steps.
  • Assist with resolving routine customer service issues.
  • Follow up on unresolved inquiries when necessary.
  • Identify recurring customer questions or issues and communicate them to the appropriate team member.
  • Maintain accuracy when handling customer information and order-related communications.
  • Prioritize urgent or time-sensitive customer requests.

Administrative Support

  • Keep customer communication organized and up to date.
  • Follow existing workflows and processes used by the client’s customer service team.
  • Document relevant customer interactions when required.
  • Coordinate with the client’s team regarding escalated or unusual cases.
  • Maintain consistency in customer responses and service standards.

Training & Process Adherence

  • Participate in the initial training period Monday–Friday, 8:00 AM–2:00 PM CST for approximately 1–2 weeks.
  • Learn the client’s Amazon customer service processes, policies, and communication standards.
  • Follow established procedures accurately after training.
  • Ask appropriate questions during training and demonstrate the ability to work independently.
  • Adapt to process updates and new instructions as the business evolves.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous experience in customer service, email support, or virtual assistance.
  • Experience handling customer inquiries through email or similar platforms.
  • Strong written English communication skills.
  • Excellent attention to detail.
  • Ability to communicate professionally and clearly with customers.
  • Strong organizational and time-management skills.
  • Ability to follow established processes and instructions.
  • Comfortable working independently after training.
  • Reliable internet connection and appropriate remote-work setup.
  • Willingness and availability to work the required evening and weekend schedule.
  • Ability to commit to the long-term nature of the engagement.

Preferred Qualifications

  • Previous experience supporting Amazon sellers or ecommerce businesses.
  • Experience with Amazon Seller Central.
  • Experience handling Amazon customer messages or seller communications.
  • Familiarity with ecommerce customer service workflows.
  • Experience working with customer service templates or knowledge bases.
  • Previous experience working remotely with international clients.

Ideal Candidate: We’re looking for someone who:

  • Is reliable and consistent, especially with scheduled shifts.
  • Has excellent written communication and a professional customer service tone.
  • Pays close attention to details and avoids errors in customer responses.
  • Can quickly learn and follow established processes.
  • Is comfortable handling repetitive customer service tasks while maintaining quality.
  • Takes ownership of customer inquiries and follows through until resolution.
  • Knows when to resolve an issue independently and when to escalate it.
  • Is adaptable and willing to learn the client’s specific Amazon processes.
  • Can work independently while remaining responsive to the client’s team.
  • Is looking for a stable, long-term VA engagement.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Ecommerce Platform

Amazon

Customer Support

Amazon Customer Email / Messaging

Communication

Email

Productivity

Microsoft Office / Google Workspace

Documentation

Google Docs / Microsoft Word

File Management

Google Drive or similar cloud storage

Work Schedule

  • Contracted Hours per Week: 24 Hours
  • Scheduled Working Days: Monday, Tuesday, Friday, Saturday, and Sunday
  • Daily Working Time:
    • Monday: 7:00 PM–11:00 PM CST — 4 hours
    • Tuesday: 7:00 PM–11:00 PM CST — 4 hours
    • Wednesday: OFF
    • Thursday: OFF
    • Friday: 7:00 PM–11:00 PM CST — 4 hours
    • Saturday: 11:00 AM–5:00 PM CST — 6 hours
    • Sunday: 11:00 AM–5:00 PM CST — 6 hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
  • Contracted Hours per Week: 24 hours/week
  • Daily Working Time:
    • Monday: 7:00 PM–11:00 PM CST — 4 hours
    • Tuesday: 7:00 PM–11:00 PM CST — 4 hours
    • Wednesday: OFF
    • Thursday: OFF
    • Friday: 7:00 PM–11:00 PM CST — 4 hours
    • Saturday: 11:00 AM–5:00 PM CST — 6 hours
    • Sunday: 11:00 AM–5:00 PM CST — 6 hours
  • Scheduled Working Days: Monday, Tuesday, Friday, Saturday, and Sunday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Strong written English proficiency)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Support Customer Service Representative (Mandarin Required) at Think Academy U.S

Provides customer support to students and parents, handles inquiries, resolves complaints, and coordinates academic services for an ed-tech platform.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

Job Title: Customer Success Specialist (Mandarin Required)

Location: Remote

Job type: Full-time Contractor

Pay Range: $20-25/hour + performance-based commission , targeted $50K-$74K/year

Mandarin Speaking and writing is required for this position

Who We Are:

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL’s online and offline.

Key Responsibilities:

Customer Support

  • Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
  • Serve as a trusted point of contact for families and deliver professional guidance and assistance.

Student & Family Follow-Up

  • Monitor student progress and parent needs, ensuring a positive learning experience.
  • Assist with course scheduling, class changes, leave requests, and other academic support services.

Complaint Resolution

  • Handle parent feedback and concerns professionally and empathetically.
  • Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Cross-Functional Collaboration

  • Document customer feedback and service interactions accurately.
  • Partner closely with teaching and operations teams to continuously improve service processes and the overall customer experience.

Work Hours:

  • 40 hours per week
    • Mon-Fri: 10 AM - 7 PM
    • Sat-Sun: 8:30 AM - 5:30 PM
  • Weekend availability is preferred, and candidates with availability on at least one weekend day will be given priority consideration.

How You can be Qualified:

  • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired.
  • Fast learner with the ability to understand complex processes, policies, and product details.
  • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations.
  • Excellent communication skills — capable of explaining information simply, professionally, and empathetically.
  • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting.
  • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families.
  • Tech-savvy and comfortable using multiple communication tools and internal systems.
  • Excellent verbal and written communication skills
  • Fluency in Mandarin is required; proficiency in English communication is essential.

Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Read the full description
Support CPT-11352 Business Support & Lead Management Virtual Assistant at 20four7VA

Virtual assistant contacts warm leads, answers product questions, schedules appointments, and manages customer follow-ups in HubSpot for a glass company.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11352 Business Support & Lead Management Virtual Assistant/Business Support VA/Entry-Junior Level(Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A Texas-based residential and commercial glass company is seeking a Business Support & Lead Management Virtual Assistant to assist with customer follow-up, lead management, and day-to-day administrative support.

The immediate priority of this role is working through an existing pipeline of warm leads provided by one of the company’s manufacturing partners. The Virtual Assistant will contact prospective customers, answer basic product questions, provide quotes when appropriate, schedule appointments, and document all activity within HubSpot.

As the existing lead pipeline is completed, the role will gradually transition into a broader back-office support position focused on administrative coordination, quote preparation, bid support, and other operational tasks as assigned. This position is expected to evolve as the business continues to grow.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Lead Management

  • Contact warm leads provided by the company’s manufacturing partners
  • Follow up with prospective customers regarding their inquiries
  • Answer basic product questions using provided resources and product information
  • Schedule appointments and consultations when appropriate
  • Maintain consistent follow-up with active prospects
  • Update all lead activity within HubSpot

Administrative Support

  • Prepare and send quotes and estimates
  • Assist with general administrative tasks and business documentation
  • Maintain organized customer records
  • Support daily operational workflows
  • Complete additional administrative projects as assigned

CRM Management

  • Maintain accurate customer records in HubSpot
  • Update lead statuses and communication notes
  • Track customer interactions and follow-up activities
  • Keep sales opportunities organized and current

Future Growth Responsibilities

  • Assist with commercial bid administration and online bid submissions
  • Support incoming website inquiries
  • Coordinate customer follow-up throughout the sales process
  • Assist with additional operational and business support functions as the company grows

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous customer service, client relations, or appointment-setting experience required

  • Administrative or executive support experience required

  • CRM experience required

  • HubSpot experience preferred

  • Strong verbal and written English communication skills

  • Comfortable learning technical product information

  • Experience preparing quotes or estimates is a plus

  • Construction, home services, or building products experience preferred but not required

  • IDEAL CANDIDATE PROFILE

  • Strong customer service and communication skills

  • Comfortable speaking with customers over the phone

  • Organized and detail-oriented

  • Self-motivated and able to work independently

  • Adaptable to changing responsibilities

  • Comfortable balancing customer-facing and administrative work

  • Interested in growing into a long-term operational support role

  • APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

  • HubSpot

  • Microsoft Office

  • Google Workspace

  • CRM Platforms

Work Schedule

  • Contracted Hours per Week: 20 Hours
  • Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
  • Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Entry, Junior Level
  • Contracted Hours per Week: 20 hours/week
  • Daily Working Time: Approximately 8:00/9:00 AM – 1:00 PM CST
  • Scheduled Working Days: Monday-Friday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Native or Near-Native English accent required)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Support CPT-11421 Amazon Customer Service Virtual Assistant at 20four7VA

Responds to Amazon customer emails and inquiries following established procedures while maintaining professional communication with customers.

Junior Remote Posted about 21 hours ago RemoteFirstJobs Product
What this role involves

APPLICATION INSTRUCTIONS: If you’ve already completed the 20four7VA Recruiting Process—including the Final Interview—or have previously been contracted by a 20four7VA Client, please make sure to apply via the 20four7VA Team Portal for faster processing. Use any valid email address to log in.

If you’ve just logged in to the Team Portal, please proceed to review the Independent Contractor Opportunity outlined below.

💡 Quick Tip: Upload your resume first—this will automatically populate most of the fields in the application form. Let the magic happen!

If you’re interested in this opportunity, click APPLY TO POSITION to proceed.

\*\*\******************************************************************

Title: Independent Contractor – CPT-11421 Amazon Customer Service Virtual Assistant/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are seeking a reliable and detail-oriented Amazon Customer Service Virtual Assistant to support the client’s ongoing Amazon customer service operations.

The VA will primarily be responsible for responding to Amazon emails and customer inquiries, following established processes and maintaining a professional and helpful tone in all communications.

This position will closely mirror the customer service responsibilities currently being handled by an existing VA. The ideal candidate should be comfortable managing email-based customer support, following instructions accurately, and working independently once trained.

The role requires strong written communication, attention to detail, reliability, and the ability to work effectively during evening and weekend hours.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Amazon Customer Email Support

  • Monitor incoming Amazon emails and customer inquiries.
  • Respond to customer messages promptly and professionally.
  • Follow established response procedures, templates, and company guidelines.
  • Provide accurate information based on approved policies and resources.
  • Handle common customer questions and concerns.
  • Escalate issues that require management or additional assistance.
  • Maintain a professional and customer-focused tone in all communications.
  • Ensure customer inquiries are properly addressed and followed through to resolution.

Customer Service & Issue Resolution

  • Review customer concerns and determine the appropriate next steps.
  • Assist with resolving routine customer service issues.
  • Follow up on unresolved inquiries when necessary.
  • Identify recurring customer questions or issues and communicate them to the appropriate team member.
  • Maintain accuracy when handling customer information and order-related communications.
  • Prioritize urgent or time-sensitive customer requests.

Administrative Support

  • Keep customer communication organized and up to date.
  • Follow existing workflows and processes used by the client’s customer service team.
  • Document relevant customer interactions when required.
  • Coordinate with the client’s team regarding escalated or unusual cases.
  • Maintain consistency in customer responses and service standards.

Training & Process Adherence

  • Participate in the initial training period Monday–Friday, 8:00 AM–2:00 PM CST for approximately 1–2 weeks.
  • Learn the client’s Amazon customer service processes, policies, and communication standards.
  • Follow established procedures accurately after training.
  • Ask appropriate questions during training and demonstrate the ability to work independently.
  • Adapt to process updates and new instructions as the business evolves.

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

  • Previous experience in customer service, email support, or virtual assistance.
  • Experience handling customer inquiries through email or similar platforms.
  • Strong written English communication skills.
  • Excellent attention to detail.
  • Ability to communicate professionally and clearly with customers.
  • Strong organizational and time-management skills.
  • Ability to follow established processes and instructions.
  • Comfortable working independently after training.
  • Reliable internet connection and appropriate remote-work setup.
  • Willingness and availability to work the required evening and weekend schedule.
  • Ability to commit to the long-term nature of the engagement.

Preferred Qualifications

  • Previous experience supporting Amazon sellers or ecommerce businesses.
  • Experience with Amazon Seller Central.
  • Experience handling Amazon customer messages or seller communications.
  • Familiarity with ecommerce customer service workflows.
  • Experience working with customer service templates or knowledge bases.
  • Previous experience working remotely with international clients.

Ideal Candidate: We’re looking for someone who:

  • Is reliable and consistent, especially with scheduled shifts.
  • Has excellent written communication and a professional customer service tone.
  • Pays close attention to details and avoids errors in customer responses.
  • Can quickly learn and follow established processes.
  • Is comfortable handling repetitive customer service tasks while maintaining quality.
  • Takes ownership of customer inquiries and follows through until resolution.
  • Knows when to resolve an issue independently and when to escalate it.
  • Is adaptable and willing to learn the client’s specific Amazon processes.
  • Can work independently while remaining responsive to the client’s team.
  • Is looking for a stable, long-term VA engagement.

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

CategoryTools / Platforms

Ecommerce Platform

Amazon

Customer Support

Amazon Customer Email / Messaging

Communication

Email

Productivity

Microsoft Office / Google Workspace

Documentation

Google Docs / Microsoft Word

File Management

Google Drive or similar cloud storage

Work Schedule

  • Contracted Hours per Week: 24 Hours
  • Scheduled Working Days: Monday, Tuesday, Friday, Saturday, and Sunday
  • Daily Working Time:
    • Monday: 7:00 PM–11:00 PM CST — 4 hours
    • Tuesday: 7:00 PM–11:00 PM CST — 4 hours
    • Wednesday: OFF
    • Thursday: OFF
    • Friday: 7:00 PM–11:00 PM CST — 4 hours
    • Saturday: 11:00 AM–5:00 PM CST — 6 hours
    • Sunday: 11:00 AM–5:00 PM CST — 6 hours

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

  • Contractors will operate under a Master Services Agreement and a Statement of Work
  • This is not an offer of employment; contractors are not employees of 20four7VA or any client
  • All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

  • REQUIRED SERVICE: Business Support
  • REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
  • Contracted Hours per Week: 24 hours/week
  • Daily Working Time:
    • Monday: 7:00 PM–11:00 PM CST — 4 hours
    • Tuesday: 7:00 PM–11:00 PM CST — 4 hours
    • Wednesday: OFF
    • Thursday: OFF
    • Friday: 7:00 PM–11:00 PM CST — 4 hours
    • Saturday: 11:00 AM–5:00 PM CST — 6 hours
    • Sunday: 11:00 AM–5:00 PM CST — 6 hours
  • Scheduled Working Days: Monday, Tuesday, Friday, Saturday, and Sunday
  • REPORTING TO/POC: To Be Determined
  • Number of VAs: 1
  • GENDER PREFERENCE: None
  • LANGUAGES SPOKEN/PREFERENCE: English
  • ACCENT PREFERENCE: Level A-B (Strong written English proficiency)
  • REGION PREFERENCES: Any

What we offer

  • Competitive rates
  • Weekly payments
  • Various open roles are available
  • Free training and upskilling
  • Constant support and guidance
  • A vibrant community always ready to support you
  • And more!
Read the full description
Sales Inbound Sales Representative (Remote/Pacific Time)

Handles inbound customer inquiries and converts leads into sales for senior care solutions as the first point of contact.

Junior Remote Posted about 21 hours ago Jobicy AI
What this role involves
As an Inbound Sales Representative at A Place for Mom, you’ll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role,...
Read the full description
Sales Inbound Sales Representative (Remote/Pacific Time)

Handles inbound customer inquiries and converts leads into sales for senior care solutions as a first point of contact.

Junior Remote Posted about 22 hours ago Jobicy AI
What this role involves
As an Inbound Sales Representative at A Place for Mom, you’ll be the trusted first point of contact for families searching for senior care solutions. In this high-impact sales role,...
Read the full description
Trainer TELUS Digital: Content Reviewer - US

Review and rate text, webpages, and images to provide feedback on AI search technology relevance and quality.

Junior Remote Posted 1 day ago We Work Remotely — Programming
What this role involves

Headquarters: Las Vegas, Nevada
URL: https://jobs.telusdigital.com/search/jobs?cfm5=Artificial+Intelligence&ns_category=artificial-intelligence

We are looking for an independent, flexible, remote opportunity where you can help improve AI-powered search technology from the comfort of your home? If you're curious, internet-savvy, and enjoy evaluating online content, this freelance project could be a great fit.

 

A Day in the Life of a Content Reviewer - US

In this role, you will analyze and provide feedback on text, webpages, images, and other types of online content for leading search engines using a specialized online platform.

 

By reviewing and rating search results for relevance and quality, you will help improve the overall search experience for millions of users around the world, including yourself.

Join our global community and put your skills to work supporting one of the world's leading search technologies.

 

Service Rates 

The rate of pay is $0.2333 per completed task, with an estimated earning potential of $14 per hour. Compensation is based on tasks completed and project availability. Estimated earnings may vary depending on task volume and program requirements including, quality, and productivity, in accordance with the program's quality standards and guidelines.

 

Please note that only one member per household may participate in this program. If it is identified that more than one person from the same household is participating in the TELUS Digital Rating Program, all associated accounts may be removed from the program.

 

Independent Contractor Relationship

This opportunity is offered on an independent contractor basis. Contributors have the flexibility to choose when and how much they work, subject to project availability and quality requirements. This opportunity is not and should not be construed as creating an employment relationship with TELUS Digital.

 

Qualification Process

No previous professional experience is required to apply for this opportunity. However, participation in this project requires meeting the basic requirements and successfully completing the qualification process.

 

Basic Requirements

• Excellent written and verbal communication skills in English

• Must have resided in the United States for the past three consecutive years

• Familiarity with current and historical business, media, sports, news, social media, and cultural affairs in the United States

• Active use of Gmail and social media platforms

• Experience using web browsers to navigate and interact with a variety of online content

• Daily access to a reliable broadband internet connection

• Access to a smartphone (Android 5.0 or higher, or iOS 14 or higher)

• Access to a personal computer

 

Assessment

You must complete an English language assessment, pass an open book qualification exam, and complete an ID verification in order to be successful for this role. These assessments will determine your suitability for the position.

To apply: https://weworkremotely.com/remote-jobs/telus-digital-content-reviewer-us-5

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Support Gusto, Inc.: Benefits Care Advocate, Phoenix

Benefits Care Advocate handles customer inquiries via phone, email, and chat to resolve complex benefits questions for small business owners.

Junior Remote Posted 1 day ago We Work Remotely — Programming
What this role involves

Headquarters: Phoenix, AZ - Remote

 

About Gusto

At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.

 
All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.

 
AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.

About The Role :

This role is fulfilling for those who thrive in dynamic teams that seek to make an impact through their proactive and solution-oriented mindset. Going the extra mile to deliver exceptional service is never an afterthought, as you always put yourself in the customer's shoes. Sometimes, you won't know the correct answer, but you are the kind of person who is always up for the challenge. We can't promise it will be easy, but we can promise it will be time well spent. 

Our success in the Benefit Customer Engagement team is driven by the personal responsibility taken on by each of our advocates to drive authentic interactions through phone, email, and chat. Our advocates take pride in finding resolutions to some of the most complex benefit questions from our small business owners. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses.

You'll gain skills and experience working for one of the most exciting payroll and benefits platforms for small businesses. At Gusto, we commit to providing the resources and transparency to breed success through ongoing learning, development, and performance reflection.

 

About The Team :

The Customer Care team is the linchpin of our world-class customer experience. With their passion, insight, and customer advocacy, this team has helped us maintain a high NPS score while serving tens of thousands of businesses. As a Benefits Care Advocate at Gusto, you will guide our customers to solutions, answering queries via phone and email each day. 

Gusto is seeking support experts who thrive in a fast-paced, solutions-based call center environment. You will own each customer experience from start to finish, ensuring exceptional service and accurate resolution. You will guide our customers through our product features and act as their advocate internally to influence our product decisions and roadmap. 

Here’s what you’ll do day-to-day:

  • You will own customers' inquiries from start to finish while keeping the customer updated at all times during the resolution process. While you can expect to primarily be on our live inbound phone channel for the entirety of your shift, a Benefit Customer Care Advocate should be prepared to flex onto our email and/or chat channels based on business needs.
  • You will be expected to work a full-time 40-hour/week schedule during our hours of operation.
  • You will meet the quality and productivity standards necessary to meet Gusto’s business standards for superior customer service and performance progression.
  • You will collaborate closely with other advocates and across the company to influence product development.
  • You will deliver exemplary customer service using a “search first” mentality, ensuring comprehensive research of a question is carried out through our various internal resources channels before asking for further support.
  • You will expand your critical thinking skills and knowledge in order to answer progressively more challenging/complex customer inquiries.
  • You will stay up-to-date with new products/features and be able to consistently communicate these updates to customers in a way that ensures an exceptional customer experience.
  • You will be flexible to accommodate annual volume spikes from December through March when we require additional weekend overtime and blackout periods for paid time off to provide the best service possible to our customers during the most critical time of the year for small business owners.

 

Here’s what we're looking for:

  • Experience: Minimum 2+ years of experience within the call center, technology, retail, or hospitality space and are seeking a new challenge. At least 1-year experience in a Customer-facing benefits role with a Broker, Carrier, or Benefits provider.Highly preferred, 2 years experience in the Benefit space.
  • Technical Ability—You must feel comfortable working with multiple and perhaps new technologies in a digital-first environment (tools such as Salesforce, Slack, Confluence, and NICE Workstation are often used). You will navigate multiple digital systems and use customer data to inform decisions.
  • Collaborative: A consummate teammate, ready to wear multiple hats, inspire those around you and work collectively while priding yourself in maintaining a professional brand and image.
  • Accountable: A proactive problem solver with incredible critical thinking skills, comfortable with a role heavy in customer interaction. Takes pride in seeing customer interactions through from start to finish.
  • Manages Stress Effectively: You're an autonomous problem solver with a personality that thrives in a dynamic environment. You are not afraid to ask for help when the clock is ticking, but you always check your resources before sending out the call.
  • Reliable: Individuals should take pride in showing up to work not only for themselves but for their customers. You’re proud of your perfect attendance award from grade school! 
  • Ethical: You hold true to your values of providing top-tier customer service. You are self-motivated to continuously strive towards improvement to better the success of our team and our customers. Shortcuts should never be taken.
  • Great written and verbal communicator: You are a confident communicator and methodical thinker. You consistently demonstrate exceptional writing and verbal communication skills and are adept at explaining technical concepts to a wide range of audiences. You understand the importance of listening to the customer before delivering service.

At Gusto, we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity-based compensation (ownership in Gusto). To learn more about Gusto’s compensation philosophy and benefits offerings please view our Total Rewards Approach page.



Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. 

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto. 

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.

To apply: https://weworkremotely.com/remote-jobs/gusto-inc-benefits-care-advocate-phoenix

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Education 1 on 1 Math Tutor (Grades 5-8)

Provides one-on-one math tutoring to middle school students (grades 5-8) remotely on a part-time basis.

Junior Remote Posted 2 days ago Jobicy AI
What this role involves
Job type: Part-Time (less than 20hrs/week) Location: Remote Intended Start Date: As soon as possible Who we are: Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group(NYSE:...
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Sales Business Development Representative at Able

Prospect mid-market companies via outbound research and multi-channel outreach to build qualified sales opportunities and develop repeatable prospecting processes.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Back in 2012, we were a group of engineers and designers who decided we wanted to build things, so we did. Able started as an engineering and product hub building for a portfolio of early-stage startups. We built many relationships while developing products that were thoughtful, effective, and genuinely useful. But, since then, we’ve grown… and so has our ambition.

Now, we’re entering our next chapter, defined by applied AI. AI is a powerful force in the end-to-end software development cycle, and we’re creating practices that allow us to deliver software fast and more effectively than traditional approaches, creating meaningful value for our partners. Today, our builder mindset is driving us to become an AI-native organization across every function. We’re still evolving, and that’s part of the opportunity. If you want to build, learn, and tackle challenges alongside an ambitious team, let’s build together.

This position is 100% remote and open to candidates based in the U.S. or Latin America.

About the Role

As our Business Development Representative, you’ll own the top of the sales funnel, identifying target companies, reaching the right decision-makers, and turning outbound conversations into qualified opportunities.This is a highly outbound role, focused on prospecting mid-market companies, building targeted lists, and creating opportunities from scratch. You’ll work closely with sales leadership and our technical team to understand prospects’ AI needs and help build a repeatable outbound playbook for Able.

What We’re Looking For

Day-to-Day Responsibilities

  • Own outbound prospecting: Research target accounts, identify key decision-makers, build account lists, and proactively create new opportunities.
  • Run multi-channel outreach: Engage prospects through email, LinkedIn, phone, and other relevant channels using personalized, thoughtful messaging.
  • Qualify opportunities: Understand a prospect’s business, challenges, and potential AI needs to determine whether there is a strong fit.
  • Book qualified meetings: Schedule conversations with sales leadership and provide clear context so each handoff starts with the right information.
  • Handle inbound leads: Respond to inbound interest, qualify prospects, and move relevant opportunities into the pipeline.
  • Build the outbound playbook: Track what messaging, personas, industries, and approaches are working and help turn those learnings into a repeatable process.
  • Maintain a healthy pipeline: Keep prospect information, follow-ups, and activity organized so the pipeline remains accurate and actionable.

Required Skills & Experience

  • 3+ years of BDR/SDR experience in B2B software, technology, or a similar environment.
  • A strong track record of outbound prospecting and lead generation, you’re comfortable creating opportunities rather than waiting for them.
  • Strong research skills and the ability to identify the right companies, personas, and business triggers.
  • AI familiarity or an AI-native mindset. You don’t need to be an AI expert, but you should be genuinely interested in AI and able to understand enough to have relevant conversations with prospects about their needs and challenges.
  • Strong communication skills and confidence engaging with senior decision-makers.
  • A data-driven and curious approach to prospecting: you know how to research, prioritize, and test different approaches to find the right prospects.
  • Comfort working in an early-stage environment where processes, tools, and messaging are still being built and refined
  • Experience selling across multiple industries. Exposure to mid-market companies, private equity, or family offices is especially valuable.
  • Experience working with CRM and prospecting tools to manage accounts, track outreach, maintain follow-ups, and keep pipeline data accurate.

What Success Looks Like

In this role, success means consistently creating high-quality opportunities, learning quickly from the market, and helping Able build an outbound motion that can scale.

You’ll know you’re succeeding when you’re consistently reaching the right people, having relevant conversations, and turning those conversations into qualified meetings. You’ll also bring insights back to the team, what messaging works, which prospects are responding, and where the biggest opportunities are.

You won’t simply execute an existing playbook,  you’ll help build it.

Able is powered by curious, thoughtful people who care about what they build and how they build it. We’re actively investing in our team through AI training, knowledge-sharing, and hands-on experimentation to ensure everyone grows alongside the technology.

This position is 100% remote and open to candidates based in the U.S. or Latin America. Strong verbal and written communication skills in English are a requirement. As a team member, you can expect:

  • To work 40 hours per week, and be available during normal business hours as needed.
  • Payments made in USD.
  • 18 days of PTO per year, observance of local holidays, and an annual break between Christmas and New Years.
  • Wellness + Remote Stipend
  • AI Voucher

About Able

Able builds technology products in a portfolio model. We believe that people, teams, and processes are more important than the ideas themselves, so we’ve focused on bringing great people together, and investing in their growth.

We’ve built products in a variety of industries. Everything from media to finance to toys to healthcare. Sometimes we work with management teams to help their businesses grow faster or unlock value using technology. Other times we start or buy businesses outright. Each time, we look for opportunities to leverage technology built at the portfolio-level to drive value faster.

Able is committed to inclusion and diversity and is an equal-opportunity employer. All applicants will receive consideration without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or veteran status.

This is but the beginning of a conversation we’d love to have with you.

Apply, and let’s get this adventure started!

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Operations Operations Specialist I-III (UK) at Airspace

Operations specialist sets up time-critical freight orders, manages customer communications, and tracks shipments through completion on the Airspace platform.

Junior Remote Posted 2 days ago RemoteFirstJobs Product
What this role involves

Company Introduction:

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

Airspace has been rated one of America’s best Startup Employers and listed as one of CNBC’s Disruptor 50 companies. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.

Overview

Primary Focus: To set up all new orders containing the most time-sensitive commodities for success, provide proactive updates to customers on any deviations and track order status progression from start to finish. These job requirements were carefully crafted in order to provide you with the basic building blocks of the Airspace Operations team and pave the way for a continued path forward as you grow within this company.

Importance of role

The operations team is the backbone of our company  and by working on the front lines you represent, first-hand, everything that we stand for. Not only will you be in direct communication with our customers, commanders and agent service providers, with extreme attention to detail, having the ability to catch something so small can ultimately be the difference maker in being able to save a human life!

Responsibilities

Operating the Airspace Platform

  • Set up new orders by adhering to both standard work practices and client-specific SOP instructions
  • The ability to rapidly move from one critical task to another and working all orders within the respective view; unless otherwise directed by an ops leader
  • Verification that drivers have picked up or recovered the correct piece(s)
  • Accurately confirming flight departures by use of AWB tracking
  • Following all process and communication standards within our various team outlets
  • Stay up to date on all announcements and training involving new system features and process changes.

Proactive Customer Updates

  • Follow all customer delay notification preferences in providing timely updates by use of the preferred method of communication
  • With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times.

Intuitive Problem Solving

  • Ability to update, manage, and/or change airway bills using initial or tenured training.
  • Ability to source driver coverage for any segment of an order.
  • Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues.
  • Follow escalation procedures and guidance provided by senior team members to assist in issue resolution.

Handling All Inbound and Outbound Communications

  • Timely acknowledgment and action of all email, phone and text requests
  • Expected to consistently meet all minimum metric expectations for phone availability and acceptance
  • Proper use of the various phone statuses
  • Order placement for customers who are unable to place orders via the online portal
  • Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email.

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements for an entry level position. Metric expectations will increase with each advancement.

  • Maintain high level of customer service while communicating with internal and external parties through

    • Slack
    • Zendesk
    • Inbound/Outbound phone calls and texts
    • Internal meetings
  • Maintain high level of team contributions in the following areas:

    • Communication
    • Order updates
    • Accuracy based on Standard Work procedures

Compensation

Salary Range: €36,000 – €65,000 annual salary. Salary is determined by factors such as experience, expertise, and location.

Core Values:

  • We are One Team. We believe we all accomplish more when we are working together.
  • We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
  • We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
  • We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
  • We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.

Airspace is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, Airspace participates in the E-Verify program for all locations.

A friendly reminder: Airspace will only contact candidates from an @airspace.com email, a no-reply notification from no-reply@us.greenhouse-mail.io, or a verified LinkedIn profile. We never request fees or sensitive personal/financial information during recruiting. If something seems suspicious or feels off, please reach out to us at recruiting@airspace.com before responding.

For this role the acquisition of recruitment agencies is not appreciated, thank you for your understanding.

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